Account details

The United States has recently updated how parcels from the UK are handled. The old low-value allowance has been removed, which means all commercial parcels now require duty and full customs processing on arrival.

To keep things straightforward for you, all US orders from Unicorn Browbands are sent through Royal Mail’s Postal Delivery Duties Paid (PDDP) service. This means the import duty and Royal Mail’s clearance fee are paid in advance, and the amount you see at checkout already includes these costs.

What this means for you

• Your parcel should arrive without any extra fees being requested at delivery.
• The customs label shows the PDDP mark which confirms duty has been prepaid.
• If anything unexpected ever happens, please get in touch and we will help sort it out.

Why this change has happened

These rules came into effect in 2025 and apply to all UK businesses sending goods to the USA, regardless of parcel value. We use PDDP so that everything is handled ahead of time and your order can travel smoothly through customs.

We want your experience to be clear and stress-free, and we will keep this information updated as things develop.