Luxury crystal browbands handmade in the UK | Free matching stock pin worth £10
All Unicorn Browbands products are handmade to order. Many items are created specifically to a customer’s chosen size, colour, and design selections.
Because of this, most items sold by Unicorn Browbands are classed as bespoke or personalised goods under UK consumer law.
This policy explains when returns or refunds are possible and when they are not. Nothing in this policy affects your statutory rights.
This policy applies to all purchases made via
https://www.unicornbrowbands.com
The following items are made to order and cannot be returned or refunded if you change your mind:
These items are exempt from the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as they are made to the consumer’s specifications.
This includes, but is not limited to:
Please check all measurements and selections carefully before placing your order. If you are unsure, contact us before ordering and we will be happy to advise.
Earrings are handmade and classed as hygiene-sensitive items.
For hygiene and safety reasons:
If the hygiene seal remains intact and the item is faulty or incorrect, your statutory rights under the Consumer Rights Act 2015 apply.
Your rights under the Consumer Rights Act 2015 are fully protected.
If an item is:
you may be entitled to a repair, replacement, or refund.
Please contact us as soon as possible after discovering an issue, providing:
Email
sales@unicornbrowbands.com
We will assess the issue and confirm the appropriate remedy in line with UK consumer law.
Browbands are designed for normal equestrian use when correctly fitted and cared for.
The following are not considered faults:
Please do not leave your horse unattended whilst wearing your Unicorn Browband, as they can rub their heads and damage it on walls and doors.
As browbands are made to order, they are not eligible for return or refund due to sizing errors or design choices made at the time of ordering.
Dog collars and leads are designed for normal pet use.
The following are not considered faults:
As dog collars and leads are made to order, they are not eligible for return due to sizing errors made at the time of ordering.
Bracelets and necklaces are handcrafted and should be worn with care.
The following are not considered faults:
Please follow any care guidance provided with your item.
Unicorn Browbands offers a one-year repair warranty on browbands from the date of delivery.
This warranty is offered in recognition that horses can be hard on their equipment, and that occasional crystal loss or minor issues can happen even with careful use.
During the warranty period, we are happy to carry out free repairs where the issue is consistent with normal use, helping to keep your browband secure, comfortable for your horse, and looking its best.
The repair warranty is intended to support:
Each repair is assessed individually so that the most appropriate solution can be offered.
In some cases, a browband may require more extensive restoration work to return it to a safe and presentable condition. This can include situations where the browband shows signs of prolonged heavy wear, significant deformation, or deterioration requiring a partial or full rebuild.
In these situations, we will always discuss the options with you first and, where appropriate, provide a quote for any additional work required.
Browbands outside the one-year repair warranty period are eligible for a paid repair or restoration service, subject to inspection.
Costs depend on the extent of the work required and will always be agreed in advance.
If a return is agreed due to a fault or error on our part:
Please do not return any item without contacting us first. Unauthorised returns may be refused.
If you have any questions before ordering or need to report a problem, please contact:
Email
sales@unicornbrowbands.com
Website
https://www.unicornbrowbands.com
This Returns & Refunds Policy is written in accordance with UK consumer legislation, including:
Nothing in this policy is intended to limit or exclude your statutory rights under UK law.
The United States has recently updated how parcels from the UK are handled. The old low-value allowance has been removed, which means all commercial parcels now require duty and full customs processing on arrival.
To keep things straightforward for you, all US orders from Unicorn Browbands are sent through Royal Mail’s Postal Delivery Duties Paid (PDDP) service. This means the import duty and Royal Mail’s clearance fee are paid in advance, and the amount you see at checkout already includes these costs.
• Your parcel should arrive without any extra fees being requested at delivery.
• The customs label shows the PDDP mark which confirms duty has been prepaid.
• If anything unexpected ever happens, please get in touch and we will help sort it out.
These rules came into effect in 2025 and apply to all UK businesses sending goods to the USA, regardless of parcel value. We use PDDP so that everything is handled ahead of time and your order can travel smoothly through customs.
We want your experience to be clear and stress-free, and we will keep this information updated as things develop.