Luxury crystal browbands handmade in the UK | Free matching stock pin worth £10
All Unicorn Browbands products are handmade to order. Each item is created individually, based on the specific options you choose at checkout.
This page explains how long orders usually take to be made and dispatched, why lead times can vary, and how delivery works once your order is complete.
Unicorn Browbands offers a wide range of options across its products, including size, leather type, crystal colours, finishes, and fittings.
To offer this level of choice without compromising quality, it is not possible to keep every material in stock at all times. As a result:
This approach allows us to create bespoke pieces to your exact specifications, rather than mass-produced, imported items.
Our usual turnaround time is up to 14 working days for bespoke items.
This timeframe is an estimate, not a guaranteed dispatch date.
Lead times can vary depending on:
During particularly busy periods, dispatch may take longer than the usual estimate.
If you need an item by a specific date, please contact us before placing your order, and we will advise whether this is achievable.
Each item is handmade with care and attention to detail.
As part of the production process:
Once curing is complete, every item is quality checked before dispatch. This allows us to confirm that crystals are secure, finishes are correct, and the item meets our standards before it leaves us.
This curing and checking time is an important part of the process and cannot be rushed without compromising quality.
Orders are dispatched once they are:
Dispatch confirmation and tracking details are provided once your order has been sent.
All orders are sent using tracked and signed-for services.
Tracking details are provided once your order has been dispatched.
For orders sent to the United States, Royal Mail now charges the applicable import tariff at the point of posting.
This means:
Delivery to the USA typically takes 5 to 14 days from dispatch, although on rare occasions it may take longer if held by customs for inspection.
Customs processing times are outside our control.
Delivery to Australia typically takes 5 to 14 days from dispatch.
As with all international shipments, delivery may occasionally take longer due to customs processing, although this is uncommon.
Any local taxes, customs duties, or import fees applied by Australian authorities remain the responsibility of the recipient.
UK and Republic of Ireland orders are sent via Royal Mail Tracked 24 with Signature.
Delivery times quoted by Royal Mail are estimates and may be affected by:
Tracking information will be provided once your order has been dispatched.
For destinations outside the UK, Republic of Ireland, USA, and Australia:
Any local taxes, customs duties, or import fees are the responsibility of the recipient.
If you require an item by a specific date, please contact us before ordering so we can advise whether this is achievable.
Please ensure your delivery address is complete and accurate when placing your order.
We cannot be responsible for delays or losses caused by incorrect or incomplete address details provided at checkout.
If you would like an update on your order, you are welcome to contact us.
We are always happy to confirm progress or answer questions about lead times.
Email
sales@unicornbrowbands.com
If you have any questions about dispatch or delivery before ordering, please contact:
Email
sales@unicornbrowbands.com
Website
https://www.unicornbrowbands.com
The United States has recently updated how parcels from the UK are handled. The old low-value allowance has been removed, which means all commercial parcels now require duty and full customs processing on arrival.
To keep things straightforward for you, all US orders from Unicorn Browbands are sent through Royal Mail’s Postal Delivery Duties Paid (PDDP) service. This means the import duty and Royal Mail’s clearance fee are paid in advance, and the amount you see at checkout already includes these costs.
• Your parcel should arrive without any extra fees being requested at delivery.
• The customs label shows the PDDP mark which confirms duty has been prepaid.
• If anything unexpected ever happens, please get in touch and we will help sort it out.
These rules came into effect in 2025 and apply to all UK businesses sending goods to the USA, regardless of parcel value. We use PDDP so that everything is handled ahead of time and your order can travel smoothly through customs.
We want your experience to be clear and stress-free, and we will keep this information updated as things develop.